Situation:
A European airline that has 6 ATR72 turboprop aircraft moves 50.000 passengers per month. It has around 300 employees and about 18.000 flights per year.
Problems and needs:
The company needed an improvement in its management of compliance monitoring, and thus achieve full control of all the requirements demanded by the authorities like AESA, EASA, etc., and also by those organizations that issue the standards that the company has to comply with. The working hours used in the regulatory control tasks, in the audits, and in the control of the non-conformities, were preventing the optimization of the personnel potential and their use in other functions like, for example, improvement actions. This situation demanded a change of strategy.
Reasons:
By not having a specific solution designed for the compliance monitoring, it was almost impossible to control the number of contents of regulations and requirements that an airline must manage while maintaining its traceability.
The time devoted to the control of the regulations was excessive since the information was not centralized. It was very complicated to handle the high volume of regulations and requirement on a daily basis when it was necessary to consult multiple sources.
So far, the quality responsible had not achieved the establishment of a tool that complied with all the requirements that the aviation sector demands in the management of the compliance monitoring with efficiency and guarantees.
Capabilities:
The Quality Director said that they needed a way to improve the efficiency of the quality management and compliance monitoring processes and a way to guarantee the legal compliance of the company.
- They were searching for an environment in which to integrate all the processes associated with the compliance monitoring to greatly reduce the resources that the quality department needed to invest and thus improve its performance.
- They wanted the decision-making processes about possible preventive actions to become more efficient and safe.
- They needed an easy access to all the regulations and requirements that affected the company.
- They requested automatic notifications of the regulations and requirements‘ updates that told them which specific points needed an improvement.
- The ability to show audits and compliance in a simple way to the authorities.
The solution:
SICOMO, Solution Integrated for Compliance Monitoring, offered by the Improved Climb aviation consultant, destined to the optimization of the management of compliance monitoring processes from companies in different sectors (Mainly AOC), was able to deliver all these technical capabilities allowing the company to reach its maximum potential.
Results:
The results obtained once the solution was implanted were:
- Compliance guarantee of 100% of the requirements demanded by the authorities.
- A decrease of 60% in the time used for the management of the compliance monitoring processes.
- A decrease in the stress of the personnel facing audits thanks to the easy control and traceability of the regulations, requirements, checklists, and other tools associated with the quality and compliance monitoring of the company.
